Privacy Policy

Effective Date: 22/01/2025

CatCapital FZE ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and company website, www.catcapital.de, and www.catcapital.ae (collectively referred to as the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect the following types of information when you register, subscribe, or interact with our Services:

• Personal Identifiable Information (PII): Name, email address, phone number, billing address, and payment details.
• Account Information: Username, password, and preferences.
• Support Information: Information you provide when contacting us for support or inquiries.

1.2 Information We Collect Automatically

When you use our Services, we may collect:

• Log Data: IP address, browser type, device type, operating system, referring URL, and timestamps.
• Usage Data: Pages visited, time spent on pages, and navigation paths.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience and collect analytics data.

1.3 Third-Party Data

We may receive information about you from third parties, such as:

• Payment processors
• Advertising partners
• Social media platforms (if you interact with our content or link your account)

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services.
• Process payments and manage subscriptions.
• Communicate with you about updates, new features, and promotional offers.
• Respond to support requests and inquiries.
• Analyze usage patterns to improve our platform.
• Enforce terms and conditions and prevent fraudulent activities.
• Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

• Service Providers: Payment processors, hosting providers, and analytics services.
• Legal Authorities: If required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Advertising Partners: To display relevant ads (non-PII data).

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies to:

• Store user preferences.
• Analyze website traffic and performance.
• Provide targeted advertisements.

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Services.

5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with legal obligations.

When no longer needed, your data will be securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information.
• Withdraw consent for data processing.
• Object to data processing for marketing purposes.
• Request data portability.
• File a complaint with a data protection authority.

To exercise these rights, contact us at privacy@catcapital.de.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

• SSL encryption for data transmission.
• Secure servers and firewalls.
• Regular security audits and updates.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal data.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.

10. International Data Transfers

If you access our Services from outside the UAE, please note that your data may be transferred to and processed in the UAE or other countries with different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

CatCapital FZE
Maktabi, 18th Floor
Sheik Rashid Tower, DWTC
333779 Dubai, UAE

Email: info@catcapital.de
By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Terms of Use / Subscription Agreement

This Subscription Agreement (“Agreement”) governs the relationship between CatCapital FZE (“Provider”), a company registered under the laws of the United Arab Emirates, with its principal office located in the Dubai World Trade Centre Free Zone, and the subscriber (“Customer”) who accesses and uses the Provider’s online platform and services. By subscribing to or using the Provider’s Services, the Customer agrees to the terms of this Agreement.

1. Definitions

1.1. Services

Access to the online platform, tools, data, and related content provided by the Provider.

1.2. Subscription Fees

Fees payable by the Customer for access to the Services.

1.3. Subscription Period:

The duration for which the Customer subscribes to the Services, renewed automatically unless terminated.

1.4. User Types:

Categories of users, including Retail Users and Enterprise Users, with distinct pricing and terms.

1.5. Trial Period:

A 14-day free trial offered to new Customers, during which they may use the Services without payment.

2. Subscription and Fees

2.1. The Customer may choose between the following subscription options:

• Monthly Subscription: Fees are payable monthly in advance.
• Annual Subscription: Fees are payable as a one-time upfront payment, which includes a discounted rate compared to the monthly subscription.

2.2 Trial Period

• New Customers are eligible for a 14-day free trial of the Services.
• At the end of the Trial Period, unless the Customer cancels their subscription before the Trial Period expires, the selected subscription plan (Monthly or Annual) will automatically commence, and the applicable Subscription Fees will be charged.

2.3. Subscription Fees are displayed on the Provider’s website ([URL]) and are subject to change with prior notice to the Customer.

2.4. The Customer may opt to add additional features or functions to their subscription package for an extra fee. These features may include, but are not limited to:

• Real-time market data
• API access
• Advanced tools or analytics

2.5. Fees for additional features will be billed in accordance with the terms specified for the selected feature(s) and may be charged on a recurring or one-time basis.

2.6. All fees are non-refundable, as outlined in Section 6.

2.7. Failure to make timely payments may result in suspension or termination of the Customer’s access to the Services.

3. Term and Termination

3.1. This Agreement begins on the date the Customer subscribes and continues for the Subscription Period.

3.2. The Agreement renews automatically unless the Customer provides written notice of cancellation at least 1 day before the end of the current Subscription Period.

3.3. The Provider may terminate this Agreement immediately for non-payment or breach of terms.

3.4. Upon termination, access to the Services will be revoked, and outstanding fees will remain payable.

3.5. If the Customer cancels during the Trial Period, no charges will apply, and access to the Services will cease at the end of the Trial Period.

4. Customer Obligations

4.1. The Customer must provide accurate and complete information during registration, including the correct user type (Retail or Enterprise).

4.2. The Customer agrees not to share login credentials or allow unauthorized access to the Services.

4.3. Misrepresentation of the user type may result in additional charges, suspension, or termination of access.

5. Provider Obligations

5.1. The Provider will use reasonable efforts to provide uninterrupted access to the Services.

5.2. The Provider is not liable for interruptions caused by events beyond its control, including technical issues, third-party failures, or force majeure.

6. No Refund Policy

6.1. All Subscription Fees are non-refundable, including but not limited to cases of service dissatisfaction, incomplete usage, or accidental purchase.

6.2. Customers are encouraged to utilize the Trial Period to evaluate the Services before committing to a subscription.

7. Data Accuracy and Disclaimer

7.1. The Provider does not guarantee the accuracy, completeness, or timeliness of the data and information provided through the Services.

7.2. Data may include public and private sources, which can contain errors, inaccuracies, or outdated information. Prepared or calculated data may also include calculation errors.

7.3. The Customer acknowledges the potential for inaccuracies and agrees to use the data at their own risk. The Provider is not liable for any damages arising from the use of incorrect or incomplete data.

8. No Investment or Trading Advice

8.1. The Provider does not offer investment, trading, or financial advice. The Services are for informational purposes only and do not constitute recommendations to buy, sell, or hold any financial instrument.

8.2. Trading and investing involve significant financial risk. The Provider strongly recommends consulting a qualified financial advisor before making any decisions.

8.3. The Provider is not liable for financial losses resulting from the Customer’s use of the Services.

9. Intellectual Property

9.1. All content, tools, and data provided through the Services are the intellectual property of the Provider and are protected by copyright and other laws.

9.2. The Customer is granted a non-transferable, non-exclusive license to use the Services for personal or business purposes, as applicable.

9.3. The Customer may not copy, distribute, or modify the Services without prior written consent from the Provider.

10. Data Protection

10.1. The Provider collects and processes personal data in accordance with its Privacy Policy (www.catcapital.de/legal/#privacypolicy).

10.2. The Customer consents to the use of their data for purposes related to providing the Services.

11. Limitation of Liability

11.1. The Provider’s liability is limited to the Subscription Fees paid by the Customer in the last three months.

11.2. The Provider is not liable for indirect, incidental, or consequential damages, including financial losses resulting from the use of the Services.

12. Governing Law and Jurisdiction

12.1. This Agreement is governed by the laws of the United Arab Emirates (UAE) and the regulations of the Dubai World Trade Centre Authority (DWTCA).

12.2. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless the parties agree to resolve the dispute through arbitration under the rules of the Dubai International Arbitration Centre (DIAC).

13. Amendments

13.1. The Provider reserves the right to amend this Agreement with prior notice to the Customer.

13.2. Continued use of the Services after amendments constitutes acceptance of the updated terms.

14. Entire Agreement

This Agreement represents the entire understanding between the Provider and the Customer, superseding any prior agreements.

By subscribing to the Services or beginning the Trial Period, the Customer confirms their understanding and acceptance of this Agreement.